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Fonts Import Urls
Import Url:
Top Banner
Logo Image:
Background 1 Color (header, main body)
Hero Section
Hero Image:
Background 2 Color (hero, FAQs, footer)
Hero Header Text (Line 1):
Hero Header Text (Line 1) Color:
Hero Header Text (Line 1) Font:
Hero Header Text (Line 2):
Hero Header Text (Line 2) Color:
Hero Header Text (Line 2) Font:
Hero Sub Text:
Hero Sub Text Link:
Subhero Text Color
Subhero Text Font:
Chat Button Text:
Header Button Font:
Header Button Background Color
Header Button Text Color
Header Button Background On Hover Color
Header Button Text On Hover Color
Main Body Section
Body Text Color
Body Font:
Link Color
Redirects
Display Name:
Url:
Redirect Formatting
Drop Down Button Text
Drop Down Button Background Color
Drop Down Button Font Color
Drop Down Button Font
Drop Down Menu Background Color
Drop Down Menu Font Color
Drop Down Menu Font
FAQs Card Configuration
Background Color for FAQ Section
FAQ Title Text:
FAQ Title Font Color:
FAQ Title Font:
FAQ Body Text:
Text color for FAQ body
#012a42
FAQ Body Font:
Background Color for FAQ Cards
FAQ Card Title Font Color
FAQ Card Title Font
FAQs
Question:
Answer:
Footer Section
Footer Button Background Color
Footer Button Text Color
Footer Button Font
Footer Button Background Hover Color
Footer Button Text Hover Color
Chat Widget Section
Chat Widget banner text color
Chat Widget banner color
Miscellaneous Settings
Phone Support Number:
Once you save, onscreen text is permanently changed. Styles can be reset, but you must save again.
Knowledge base
Ticket Processing - All Clients
Ticket Processing
20
General Admin Escalation
Login Request Response
Negative Rating (If user was upset but instructor assisted user properly)
No Account | Escalation to Admin
No Issue Stated | Not Enough Information
View all 20
Ticket SR Templates
17
Initial Email – V1 (Resolved)
Initial Email – V2 (Issue, expecting Response)
Initial Email – V3 (Inquiry/Request, expecting Response)
Initial Email – V4 (Update after Escalation)
Initial Email – V5 (Relaying Updates to User from Admin)
View all 17
Screenshot Requests
6
Requesting Screenshot for Completion Issue/Request
Screenshot Request for Course Completion Issue/Request – Module within Course
Screenshot Request for Course Completion Issue/Request – Multiple Modules
Screenshot Request for Course Completion Issue/Request – Multiple Courses
Screenshot Request for Course Completion Issue/Request - Known Course Completion Issue
View all 6
Chat Escalation Template
1
Ticket Summary Template
Master System Check - All Clients
Browser Related Inquiries
5
What is a Browser?
Why Should I Disable My Pop-Up Blocker?
What Does Clearing My Cache Do?
How to Copy and Paste | Windows
How to Return to Course Window
Chrome Windows & Mac | Latest
10
Allow Pop-ups, Sound and Images
Pop-up Blocker
Allow Images
Allow Sound
Clear Cache | Windows
View all 10
Microsoft Edge | Latest
6
Allow JavaScript, Popups, and Images
Allow Images
Clear Cache
Adjust Zoom
Enable Cookies
View all 6
Firefox Windows and Mac | Latest
6
Pop-up Blockers
Clear Cache
Enable Cookies
Zoom Settings
Private Browsing Mode
View all 6
Mac Safari | Latest
6
Pop-up Blockers
Clear Cache
Screen Resolution
Zoom Settings
Enable Cookies
View all 6
iPad Help
5
Safari | Disable Pop-Up Blockers
Safari | Allow Cookies
Safari | Clear Cache
Chrome | How to install on an iPad
Chrome | Disable Pop-up Blockers
Android Help
1
Chrome | Disable Pop-Up Blockers
Java
7
Java Install
Java Security Exceptions
Java Security Levels
JavaScript Security
Clear Java Cache
View all 7
Links
2
System Check Link
Current Version of JAVA Link
