| Specialist Notes: |
This SR Template can be applied when we're contacting a user for the first time about his/her inquiry/request and expecting a response.
User the update/action: Send and Set As Waiting on Customer
Standard Response: |
Thank you for your email and contacting [Client + Portal Name] End-User Support!
With regards to your inquiry/request, [BODY/SUMMARY]
We look forward to your response and assisting you further! In the meantime, have a great rest of your day!
Sincerely,
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