Specialist Notes: |
This SR Template can be applied when we're contacting a user for the first time regarding an issue and expecting a response back.
Use the update/action: Send and Set As Waiting On Customer
Standard Response: |
Thank you for contacting [Client + Portal Name] End-User Support!
We sincerely apologize for the issue and the inconvenience it has caused.
With regards to your issue, [BODY/SUMMARY]
We look forward to your response and assisting you further!
Sincerely,
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