| Specialist Notes: |
Use this SR to request for screenshots as proof of completion for MULTIPLE MODULES that are not moving to completion. The MODULES must be from the same COURSE.
| Standard Response: |
Thank you for your contacting [Client + Portal Name] End-User Support!
We sincerely apologize for the issue for the completion issue you are experiencing with your modules.
To assist you further, can you provide us with screenshots showing proof of completion for the modules in your course ‘[COURSE NAME]’, please? Thanks!
- [MODULE NAME]
- [MODULE NAME]
- [MODULE NAME]
You may take a screenshot by doing the following:
For Mac:
1. To take a screenshot, press and hold these three keys together: Shift, Command, and 3.
2. If you see a thumbnail in the corner of your screen, click it to edit the screenshot. Or, wait for the screenshot to save to your desktop.
For Windows:
1. Press the Windows key + PrtScn.
2. This saves the entire screen as an image file. You can find it in the "Pictures" folder, in a subfolder called "Screenshots."
We look forward to your response and assisting you further!
Sincerely,
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