Screenshot Request for Course Completion Issue/Request - Known Course Completion Issue

Created by John Frye, Modified on Thu, 28 Nov, 2024 at 7:06 AM by Ola Alsheshan

Specialist Notes:

This SR ONLY applies to courses we know do not move to completion.

Standard Response:

Thank you for contacting [Client + Portal Name] End-User Support!

We apologize for the course completion issue. Unfortunately, there is a known completion issue for the course '[COURSE NAME]'. Would it be possible for you to provide us with proof of completion? This can be in the form of a screenshot showing:

- The last slide of the course.

- The course menu/table of contents with complete indications.

- The course progress bar(s) at 100%.

You may take a screenshot by doing the following:

For Mac:

1. To take a screenshot, press and hold these three keys together: Shift, Command, and 3.

2. If you see a thumbnail in the corner of your screen, click it to edit the screenshot. Or wait for the screenshot to save to your desktop.

For Windows:

1. Press the Windows key + PrtScn.

2. This saves the entire screen as an image file. You can find it in the "Pictures" folder, in a subfolder called "Screenshots."

Looking forward to your response and receiving the screenshot. Have a great day!

Sincerely,