| Specialist Notes: |
Use this SR if you received a message with no or very little information on what the user needed.
| Standard Response: |
Thank you for reaching out to [Client Name + Portal] End-User Support!
We're writing to let you know we received your message. Unfortunately, it did not contain a request for assistance or was otherwise blank. Could you provide us with a description of your issue/inquiry/request, please? Thanks! With the description, we'll be able to assist you further.
We look forward to your response and to assisting you further!
Sincerely,
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