Ticket SR Templates
Specialist Notes: This SR Template is used when we escalate the issue/request to the admins and close the ticket. Standard Response: Thank yo...
Wed, 14 Feb, 2024 at 8:56 AM
Specialist Notes: This SR Template is used to respond to users with a resolution OR if the users responded to say the issue was resolved. The [BODY/SUMM...
Tue, 3 Oct, 2023 at 10:15 AM
Specialist Notes: This SR Template is used when we receive a response from a user and we're expecting another response. Standard Response: ...
Wed, 14 Feb, 2024 at 8:27 AM
Specialist Notes: This SR Template is used after receiving a screenshot (proof of completion) from the user and escalating the course completion issue/r...
Tue, 3 Oct, 2023 at 10:16 AM
Specialist Notes: This SR Template is user after receiving an update from the user and sending any issue/inquiry/request to the client administrators. ...
Tue, 3 Oct, 2023 at 10:16 AM
Specialist Notes: This SR Template is used after receiving the user's system check results and providing instructions to adjust system settings wh...
Tue, 3 Oct, 2023 at 10:16 AM
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