Response - V4 (Update after Escalation)

Created by John Frye, Modified on Thu, 28 Nov, 2024 at 7:02 AM by Ola Alsheshan

Specialist Notes:


This SR Template is user after receiving an update from the user and sending any issue/inquiry/request to the client administrators. 


Standard Response:


Thank you for your response!


We have sent your [ISSUE/INQUIRY/REQUEST] to the [CLIENT] Administrators for assistance/processing. We will update you as soon as we receive a response from them. Should you need assistance with any other issue/inquiry, please feel free to contact us at your convenience. We are more than happy to assist. 


Kind Regards,


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