Response - V3 (Screenshot and Escalation Update)

Created by John Frye, Modified on Thu, 28 Nov, 2024 at 7:02 AM by Ola Alsheshan

Specialist Notes:


This SR Template is used after receiving a screenshot (proof of completion) from the user and escalating the course completion issue/request to the client administrators. 


Standard Response:


Thank you for your response and for providing the screenshot!


We have sent your course completion issue/request to [CLIENT] Administrators. We will notify you as soon as we receive an update. Should you need assistance with any other issue/inquiry, please feel free to contact us at your convenience. We are more than happy to assist. 


Sincerely,


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