Use this Ticket SR to follow up on tickets with the status 'Waiting on Customer' and are 2-3 days old. If we can check the user's account to see if the issue/inquiry has been resolved, you can use this response. 

Thank you for contacting Live Support recently about your issue/inquiry/request. 

We are in the process of ticket maintenance and came across your open ticket, we are delighted to see your issue/inquiry has been resolved. We will proceed with marking this ticket as resolved. 

Should you need assistance with any other issue/inquiry/request, please feel free to let us know. We're more than happy to assist! 

Regards,