Specialist Notes: |
Use this Ticket SR to follow up on tickets with the status 'Waiting on Customer' and are 2-3 days old. If we can check the user's account to see if the issue/inquiry has been resolved, you can use this response.
Standard Response: |
Thank you for contacting [Client + Portal Name] End-User Support recently about your issue/inquiry/request.
We are in the process of ticket maintenance and came across your open ticket, we are delighted to see your issue/inquiry has been resolved. We will proceed with marking this ticket as resolved.
Should you need assistance with any other issue/inquiry/request, please feel free to let us know. We're more than happy to assist!
Regards,
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article