| Specialist Notes: |
This SR is to be used when a user contacts Live Support for login assistance but the account details show the user was able to log in. This may also be used if the user was assisted in chat.
Standard Response: |
Thank you for contacting [Client + Portal Name] End-User Support!
While looking into your request, we saw you were able to access your account recently. Are you in need of additional assistance with accessing your account? If so, kindly respond to this email with a description of your issue so we may be able best assist. If not, you may disregard this email.
Should you need further assistance with any other issue/inquiry/request, please don't hesitate to contact us. We're more than happy to assist!
Regards,
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