Initial Email - V9 (Support for Someone Else) : Development Demo

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Import Url:

Top Banner

Logo Image:

Background 1 Color (header, main body)

Hero Section

Hero Image:

Background 2 Color (hero, FAQs, footer)

Hero Header Text (Line 1):

Hero Header Text (Line 1) Color:

Hero Header Text (Line 1) Font:

Hero Header Text (Line 2):

Hero Header Text (Line 2) Color:

Hero Header Text (Line 2) Font:

Hero Sub Text:

Hero Sub Text Link:

Subhero Text Color

Subhero Text Font:

Chat Button Text:

Header Button Font:

Header Button Background Color

Header Button Text Color

Header Button Background On Hover Color

Header Button Text On Hover Color

Main Body Section

Body Text Color

Body Font:

Link Color

Support Button Section

Chat Link Text:

Accent Color 1 (Chat Now Button)

Chat Now Button Font Color

Chat Now Button Font:

Alternative Support Button Text:

Accent Color 2 (Alternative Support Buttons)

Alternative Support Buttons Font Color

Alternative Support Buttons Font:

FAQs Card Configuration

Background Color for FAQ Section

FAQ Title Text:

FAQ Title Font Color:

FAQ Title Font:

FAQ Body Text:

Text color for FAQ body #012a42

FAQ Body Font:

Background Color for FAQ Cards

FAQ Card Title Font Color

FAQ Card Title Font

FAQs

Question: Answer:

Footer Section

Footer Button Background Color

Footer Button Text Color

Footer Button Font

Footer Button Background Hover Color

Footer Button Text Hover Color

Chat Widget Section

Chat Widget banner text color

Chat Widget banner color

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Phone Support Number:

Once you save, onscreen text is permanently changed. Styles can be reset, but you must save again.

Initial Email - V9 (Support for Someone Else) Print

Created by: John Frye

Modified on: Tue, 3 Oct, 2023 at 10:14 AM

Specialist Notes:

This template can be applied when someone else contacts Live Support on behalf of another user who is in need of assistance. This will be used to reach out to the user in need of assistance.

Standard Response:

We hope this email finds you well!

We are reaching out to you on behalf of [INITIAL PERSON] who notified us of your [ISSUE/INQUIRY/REQUEST]. [BODY] We're looking forward to your response and assisting you further.

Have a pleasant day!

Sincerely,

John is the author of this solution article.

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Initial Email - V9 (Support for Someone Else) Print

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