Specialist Notes: |
Use this SR to request for a screenshot of the error message user is receiving.
| Standard Response: |
Thank you for contacting [Client + Portal Name] End-User Support!
We apologize for the error message you are receiving. Would you be able to provide us with a screenshot showing the error message you received?
You may take a screenshot by doing the following:
For Mac:
1. To take a screenshot, press and hold these three keys together: Shift, Command, and 3.
2. If you see a thumbnail in the corner of your screen, click it to edit the screenshot. Or wait for the screenshot to save to your desktop.
For Windows:
1. Press the Windows key + PrtScn.
2. This saves the entire screen as an image file. You can find it in the "Pictures" folder, in a sub-folder called "Screenshots."
Looking forward to your response and receiving the screenshot. Have an excellent day!
Sincerely,
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