SR for reaching out to users experiencing course launch issues. This SR is to retrieve the user's system settings to troubleshoot.

Thank you for contacting Live Support!

We're writing to let you know we received your request for assistance. We sincerely apologize for the issue you are experiencing with your course. We would like to check your system settings as they can prevent a course from launching successfully. Based on the results, we will be able to advise you on any necessary changes to resolve the issue.

Please go to this URL: https://systemcheck.eskillzlivesupport.com/

That site will run a system check on your computer settings. It will be quick, and you will see the results of the system check. Please copy and paste that information in response to this email. It will look like this:

Operating System: Windows 10

Browser: Edge 117.0.2045.60

Java Enabled: No

JavaScript Enabled: Yes

Screen Resolution (Width x Height): 1707 x 1067

Window Display Size (Width x Height): 1659 x 911

Popup Blocker Enabled: Yes

If you can provide a screenshot showing what happens when you launch your course, that would be most helpful.

Thank you in advance!