SR for asking users to switch to another browser if the issue was not resolved in chat. This SR is to retrieve the user's system settings to troubleshoot. NOTE: Enter the browser you would like the user to switch to.

Thank you for contacting Live Support and apologies for the persisting issue!

We would like for you to try using another browser in an attempt to resolve the issue with your course. Would you be able to try using [BROWSER], please? Thanks! If the issue persists, we would like to troubleshoot further.

Please go to this URL: https://systemcheck.eskillzlivesupport.com/

That site will run a system check on your computer settings. It will be quick, and you will see the results of the system check. Please copy and paste that information in response to this email. It will look like this:

Operating System: Windows 10

Browser: Edge 117.0.2045.60

Java Enabled: No

JavaScript Enabled: Yes

Screen Resolution (Width x Height): 1707 x 1067

Window Display Size (Width x Height): 1659 x 911

Popup Blocker Enabled: Yes

Looking forward to your response. Thank you in advance!