System Check | Course Progress Issue

Created by John Frye, Modified on Thu, 28 Nov, 2024 at 6:46 AM by Ola Alsheshan

Specialist Notes:

SR for reaching out to users experiencing course progress issues. This SR is to retrieve the user's system settings to troubleshoot.

Standard Response:

Thank you for contacting [Client + Portal Name] End-User Support!

Apologies for the progress issue you are experiencing with your course. We would like to check your system settings as they can prevent a course from progressing successfully. Based on the results, we will be able to advise you on any necessary changes to resolve the issue.

Please go to this URL: https://systemcheck.eskillzlivesupport.com/

That site will run a system check on your computer settings. It will be quick, and you will see the results of the system check. Please copy and paste that information in response to this email. It will look like this:

Operating System: Windows 10

Browser: Edge 117.0.2045.60

Java Enabled: No

JavaScript Enabled: Yes

Screen Resolution (Width x Height): 1707 x 1067

Window Display Size (Width x Height): 1659 x 911

Popup Blocker Enabled: Yes

If you can provide a full screenshot showing the slide/page you are stuck on, that would be most helpful.

Thank you in advance!