| Specialist Notes: |
This SR is to be used when a user contacts Live Support for assistance but later responds that they resolved/figured out their own issue.
Standard Response: |
Thank you for contacting [Client + Portal Name] End-User Support!
Apologies for the difficulties you experienced. We are delighted to hear you were able to address your issue. Is there anything else we can assist you with? If not, we will proceed with closing this request for assistance.
Should you need assistance with any other issue/inquiry, please feel free to contact us at your convenience. We are more than happy to assist.
Sincerely,
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