No Issue Stated | Not Enough Information (Grasshopper)

Created by John Frye, Modified on Thu, 28 Nov, 2024 at 6:44 AM by Ola Alsheshan

Specialist Notes:


Use this SR if you had a Grasshopper ticket and you either could not understand what the user wanted, or they only left their email address. 


Standard Response:


Thank you for contacting [Client + Portal Name] End-User Support!

We are writing to let you know we received your voicemail. We are reaching out to inquire what issue/inquiry/request you may have. Kindly provide us with a detailed description of your issue/inquiry/request please - thanks! We'll then be able to assist you further. 

We're looking forward to your response and assisting you further!

Sincerely,


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